Start with an initial consultation designed to give you clarity and a practical way forward. Through gentle discussion and carefully selected tools, your therapist identifies your needs and the factors driving and maintaining your difficulties. You’ll explore how therapy can help, the approach best suited to you, and a personalised treatment plan with clear goals and next steps. You can consider that plan without an obligation to continue.

Yes. You don’t need to know which therapy you need or be ready to commit to ongoing sessions. An initial consultation helps you understand your concerns, explore suitable treatment and consider a personalised plan. If you’d prefer an introductory conversation first, you can request a free 15-minute chat with Karl. There is no obligation to book further sessions.

No referral is required. You are welcome to contact the practice directly to arrange an initial consultation.

Yes, therapy sessions are confidential and conducted with discretion, following professional and ethical standards. There are rare exceptions under Australian law, such as immediate risks of harm, which will be explained during the informed consent process. At Vista Advanced Psychological Therapy, we prioritize your privacy by not uploading clinical notes to the My Health Record system. Online sessions are secure, using encrypted technology to ensure your information remains private. If you have any concerns about confidentiality, feel free to discuss them during your first appointment.

Therapy is an investment in yourself and your future. Your initial consultation provides treatment clarity, guidance on a suitable approach and a personalised plan with clear next steps.Consultation fees depend on the clinician, appointment length and funding pathway:• Karl Jacks and Goldy Albu: $300 for a 60-minute consultation or $450 for a 90-minute consultation.• Bonnie Ray: $230 for a 60-minute consultation.A 30% booking fee applies to every private or Medicare appointment and is credited towards your appointment fee. The remaining balance is payable after your appointment, unless full payment at booking is required under Vista’s published Practice Policies.Medicare rebates may be available after an eligible attended appointment with an eligible clinician and a valid referral and Mental Health Treatment Plan. Vista does not bulk bill. NDIS, WorkCover, Victim Assist and other funded arrangements depend on the relevant eligibility, approval and service-agreement requirements.See our Fees, Rebates and Funding Options page for current fees and funding information.

Yes. Research — and our own experience — show that online therapy with a skilled therapist is just as effective as in-person sessions. It offers accessibility, privacy, and comfort, without compromising quality.